Refund policy

 

Returns are accepted up to 1 day after the date of purchase. The customer provides return shipping, and must pay for a restocking fee. The home page, CPU, motherboard, internal drive and bundle deal categories are final sale. This is intended as a statement that all sales are final. 

To be eligible for a return, your item must be in the same condition that you received it, sealed, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support [at] buyapc.ca or use the chat feature. If your return is accepted, you will be provided with return address and you must secure your own return shipping label. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support [at] buyapc.ca or through the chat feature.

If your return is not accepted and there is a problem with the product, please contact the manufacturer for an RMA (return merchandise authorization). All products are shipped brand new and sealed and will never be shipped in defective or damaged condition. 

In the event that the product is lost or damaged during shipping, we will work with you to obtain the maximum insured reimbursement. Our packages are shipped via Canada Post expedited parcel and Xpresspost for express shipping. Each package is insured for up to $100.

You can always contact with any questions at support [at] buyapc.ca or by using the chat feature in the bottom right.